Consultant and trainer of human resources, organizational change, organizational agility and agile HR. Facilitator of Design Thinking, Analysis and Problem Solving, Critical Thinking, Service Design, Employee and Customer Experience Design workshops. Change Management Expert Professional and Certified Mentor.

She has more than 25 years of experience in the design and implementation of organizational culture change processes, HR processes and tools, performance and talent management, leadership skills development and service quality projects, in different sectors, such as public administration, banking, insurance, distribution, aviation, technology, construction and the pharmaceutical industry.

She is a guest professor at NOVA FCT Executive Education, in the PG “Leading Tourism & Hospitality” and “Agile Project Management”.

She has a degree in Social Policy and a postgraduate degree in Business Management.

She is certified in: NLP Pratictioner, Design Thinking Facilitator, Scrum Master, Senior Practitioner Mentor and Change Management Expert Professional.

Carmen’s mission is to empower people and organizations, promoting more effective ways of working and solutions aligned with the business and organizational culture.